Fagin Group Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We are registered in England and Wales. Our registered address is 128 City Road, London, EC1V 2NX. If you have any questions about this policy, please contact us at info@fagin-group.co.uk.
1. Information We Collect
We may collect and process the following categories of personal data:
- Identity Data: your name and professional title.
- Contact Data: your email address and telephone number.
- Transaction Data: details of payments you have made for our products and services. Note: we do not store payment card details — all card processing is handled by Stripe, Inc.
- Technical Data: your IP address, browser type and version, time zone, browser plug-in types, and other technology used to access our website.
- Usage Data: information about how you use our website and services.
- Communications Data: your preferences in receiving communications from us and the content of your communications with us.
2. How We Collect Your Data
We collect data through:
- Direct interactions — when you fill in contact forms, purchase a product, or correspond with us.
- Automated technologies — when you browse our website, we may automatically collect technical data using cookies and similar technologies.
- Third parties — including Stripe (payment processing) and Netlify (website hosting and forms).
3. How We Use Your Data
We use your personal data for the following purposes:
- To fulfil and manage your orders and purchases.
- To schedule and conduct coaching sessions.
- To respond to your enquiries and provide customer support.
- To send administrative information and service updates.
- To improve our website, products, and services.
- To comply with legal obligations.
We will only send you marketing communications where you have explicitly opted in to receive them. You may opt out at any time.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract: processing is necessary to perform our contract with you.
- Legitimate interests: processing is necessary for our legitimate business interests, provided these are not overridden by your rights.
- Legal obligation: processing is necessary to comply with applicable law.
- Consent: where you have given us explicit consent to process your data for a specific purpose.
5. Data Sharing and Third Parties
We may share your personal data with the following categories of third parties:
- Stripe, Inc. — for secure payment processing. Stripe's privacy policy is available at stripe.com/privacy.
- Netlify, Inc. — for website hosting and form submissions. Netlify's privacy policy is at netlify.com/privacy.
- Professional advisers — including lawyers and accountants, where necessary.
- Regulatory authorities — where required by law.
We do not sell, rent, or trade your personal data to any third party for marketing purposes.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. In general, we retain customer data for up to 7 years following the last transaction, in accordance with our accounting obligations.
7. Your Rights Under UK GDPR
Under the UK General Data Protection Regulation, you have the following rights:
- Right of access — to request a copy of the personal data we hold about you.
- Right to rectification — to request correction of inaccurate data.
- Right to erasure — to request deletion of your data in certain circumstances.
- Right to restrict processing — to request we limit how we use your data.
- Right to data portability — to receive your data in a structured, machine-readable format.
- Right to object — to object to processing based on legitimate interests or for direct marketing.
To exercise any of these rights, please contact us at info@fagin-group.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
8. Cookies
Our website uses essential cookies only — these are necessary for the website to function correctly. We do not use tracking or advertising cookies. You can control cookie settings through your browser settings.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over HTTPS. Payment data is handled exclusively by Stripe and is never stored on our servers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
For any privacy-related queries, please contact:
Fagin Group Ltd
128 City Road, London, EC1V 2NX
Email: info@fagin-group.co.uk
Phone: +44 7476 699825