Frequently Asked Questions

We offer a comprehensive range of digital career coaching services and resources specifically designed for logistics and supply chain professionals. This includes: one-on-one coaching sessions (video calls), downloadable career guides, professional CV and cover letter templates, interview preparation materials, structured career development programmes, and mentorship packages. All services are delivered digitally — there are no physical goods involved.

Not at all. We work with professionals at every stage — from those looking to break into the logistics industry for the first time, to experienced professionals targeting senior management or leadership roles. We also support individuals looking to transition into e-commerce logistics or supply chain operations from adjacent fields. If you're unsure whether our services are right for you, simply get in touch and we'll advise accordingly.

All coaching sessions are conducted online via video call (Zoom or Google Meet). After purchasing a coaching session, you will receive a confirmation email from us within 1 business day to schedule your session at a mutually convenient time. Sessions are typically 45–60 minutes and are tailored entirely to your individual goals and circumstances.

Our downloadable resources include PDF career guides, CV templates, cover letter templates, and interview preparation materials. Upon completing your purchase, you will receive a download link via email (sent to the address used at checkout). You can access and use these materials immediately and keep them indefinitely. These are designed to be practical, editable tools you can use straight away in your job search or career development.

Browse our Services page, select the product or service that matches your needs, and click the "Purchase Now" button on the product detail page. You'll be redirected to our secure Stripe-powered checkout where you can pay safely using a credit or debit card. Once payment is confirmed, you'll receive an email with next steps (download link for digital products, or scheduling information for coaching sessions).

We accept all major credit and debit cards including Visa, Mastercard, and American Express. Payments are processed securely through Stripe, a leading global payment provider. Your card details are never stored on our servers — all payment information is handled directly by Stripe's encrypted, PCI-compliant infrastructure.

Prices displayed on our website are inclusive of VAT where applicable. If you require a VAT receipt for business purposes, please contact us at info@fagin-group.co.uk after your purchase and we will provide the necessary documentation.

Yes, we work with businesses and organisations looking to develop their logistics teams. We offer bespoke group coaching packages, bulk resource licences, and tailored training programmes for teams. Please contact us directly at info@fagin-group.co.uk or call +44 7476 699825 to discuss your organisation's requirements and receive a custom quotation.

For coaching sessions: if you cancel more than 48 hours before your scheduled session, you are eligible for a full refund. Cancellations within 48 hours of the session may be rescheduled but are not eligible for a refund. For digital downloads: as these are intangible goods delivered immediately upon purchase, we are generally unable to offer refunds once access has been granted. However, if you experience a technical issue preventing access, please contact us within 7 days and we will resolve the issue or offer a refund at our discretion. Please read our full Refund Policy for complete details.

To reschedule or cancel a coaching session, please contact us at least 48 hours in advance via email at info@fagin-group.co.uk or by calling +44 7476 699825. We understand that schedules change, and we will always do our best to accommodate rescheduling requests. Late cancellations (within 48 hours) will not be eligible for a refund but may be rescheduled at our discretion.

Results vary depending on your individual situation, the intensity of coaching, and how actively you implement the guidance provided. Many of our clients report tangible improvements — such as interview invitations, job offers, or promotions — within 2–8 weeks of beginning their coaching journey. Our downloadable resources are designed to have an immediate impact when applied. We're committed to providing practical, actionable guidance that produces real results as quickly as possible.

Absolutely. While Fagin Group is based in London, all of our services are delivered digitally and are accessible to clients worldwide. Our coaching sessions are conducted via video call, and our downloadable resources are available globally. If you have specific requirements related to non-UK logistics job markets, please mention this during your enquiry so we can tailor our guidance accordingly.

We recommend starting with our contact form or sending us an email at info@fagin-group.co.uk describing your current career situation and goals. Our team will review your message and recommend the most suitable service or combination of services for your specific needs. There's no obligation — we're genuinely here to help you find the right path forward.